Cancel Order

Product Order Cancellation
If you decide that you want to cancel your product order after the order has been placed, please contact the Customer Service Department at 1-800-650-6787. They will cancel that order and determine the proper handling of your refund. To cancel an in-person event order, please see below.

In-Person Event Cancellation/Refund Policy
Due to the nature of live, in-person events—including accommodation planning and state-, federal-, and venue-mandated capacity limitations—full refunds are not offered. However, we do offer the following:

  • Participants who cancel 30 days or more prior to the event are eligible for a credit or refund, less a $250 cancellation fee. The credit will be valid for up to 90 days from date of cancellation.
  • Participants who cancel 30 to 10 days prior to the event are not eligible for refunds but are eligible for payment transfer (credit) to another Simplify Compliance event, less a $250 cancellation fee. The credit will be valid for up to 90 days from date of cancellation.
  • Participants who cancel less than 10 days prior to the event will be considered “no shows” and will not be eligible for refunds.
  • Participants who do not cancel and do not attend are liable for the full registration fee.

Note: Simplify Compliance and its comprising brands reserve the right to cancel or reschedule in-person programs and to close registration when programs are sold out. For these reasons, registrants are advised against purchasing non-refundable airline tickets. Should an in-person event be postponed or cancelled, your registration fee will not be refunded but will automatically be applied to the rescheduled event or a future Simplify Compliance event.

Simplify Compliance Event Registration Policies

By registering for and attending a Simplify Compliance event you are agreeing to the following terms:

Content & Promotional Rights: I agree not to copy or permit to be copied, in any form or format, any of the contents of the event materials or attendee profiles without the express written permission of Simplify Compliance. I also agree not to use the event contents for any commercial, marketing, promotional, or political purposes. No solicitation is permitted by anyone except by exhibitors within the confinement of their booth.

Recording: I understand that I am prohibited from recording any educational session content, including the use of recording on social media feeds, unless I have obtained written permission in advance from Simplify Compliance.

Photography: I understand that Simplify Compliance or its contractors record, photograph, and/or stream the various aspects and activities related to its events for both archival and promotional purposes. By attending this event, I give Simplify Compliance and its contractors permission to use my voice and image in any such archival or promotional recording, photograph, or streaming activity without any compensation or credit.

Communications: I am providing permission to receive emails, mailings, and faxes related to the Simplify Compliance event. I understand that by choosing to attend an event, I consent to my business contact information being shared with event sponsors. I understand that sponsors may choose to follow up with me after the event and that I may choose to opt out of communications from each party individually at any time. I understand that use of my business contact information is governed by both the Simplify Compliance privacy policy and the privacy policies of the event’s sponsors.

Respectful Conduct: Event participants are expected to behave responsibly and to treat each other—and treat the community—with respect, kindness, and compassion. Simplify Compliance reserves the right, without refund, to revoke the credentials of participants whose conduct is deemed inappropriate, disorderly, or offensive by Simplify Compliance, affiliated third parties or the local authorities.

Event Programming
Speakers: Views expressed by speakers are their own. Simplify Compliance cannot accept liability for advice given, or views expressed, by any speaker at the event or in any material provided to attendees.

Curriculum: Simplify Compliance aims to provide accurate and up-to-date information, but please be aware that the event’s agenda is subject to change. Registrants may not be alerted to changes in the schedule unless a change has an impact on continuing education units or event start/end times.

Competitors: Simplify Compliance reserves the right to deny event access to registrants who are employed by or represent a company we deem as competitive. In the case of a paid event, registration will be refunded, and the registrants will be notified of the termination of their registration.

In-Person Events
Health & Safety:
Simplify Compliance places the highest priority on the safety of our guests. We strongly encourage you to visit the “Health/Safety” tab on the individual event webpage that you may be attending for the most up-to-date health and safety regulations for in-person programs.

To safeguard all those in attendance at our events, we ask that you stay home if you are feeling sick, have tested positive for COVID-19, are awaiting the results of a COVID-19 test, or are showing COVID-19 symptoms. Please contact our Customer Service department to talk through options or to move your registration to a future date.

Simplify Compliance reserves the right, at its sole discretion, without refund, to expel and deactivate and/or revoke their attendance credentials of participants who violate safety provisions.

Badge Swapping: For security reasons, badge swapping is not permitted. Anyone found wearing a badge that does not match his/her identification will be evicted from the event without a refund. In addition, the badge/name will be canceled.

Weapons: Simplify Compliance has a weapons-free policy. Attending participants are prohibited from carrying weapons of any kind, including concealed or displayed firearms. Participants are not permitted to bring weapons onto the premises of any Simplify Compliance events. Simplify Compliance reserves the right, at its sole discretion, without refund, to expel and deactivate and/or revoke their attendance credentials of participants who violate this weapons-free policy. Participants agree that this policy is in force, and agree to comply with the policy, regardless of whether signs prohibiting weapons are posted at the premises of any official Simplify Compliance event. 

I agree to all the terms and conditions set forth above. I understand that my attendance is voluntary and at my own risk, and I voluntarily assume any and all risks and hazards, including, without limitation personal injury, illness, or otherwise, and hereby release Simplify Compliance and its officers, employees, partners, contractors, and vendors from any liability related to my attendance. I understand that noncompliance with these rules and policies may result in registration cancellation without refund. Simplify Compliance reserves the right to expel anyone in violation of these rules and policies from the event.

Customer Service

Hours: Monday – Friday, 8:00 a.m. – 5:00 p.m. Central Standard Time

Toll-free: 1-855-225-5341

Customer Service Mailing Address

c/o Simplify Compliance
PO Box 5094
Brentwood, TN 37024

Thank you for your business. We look forward to making your event experience exceptional!