Contact

Customer Service

Hours: Monday – Friday, 8:00 a.m. – 5:00 p.m. Central Standard Time
Toll-free: 1-800-650-6787
Email: customerservice@hcpro.com


HolidaysOur offices will be closed on these holidays

  • New Year’s Day, Observed January 2, 2023
  • Good Friday, April 7
  • Memorial Day
  • Independence Day (July 3rd & 4th)
  • Labor Day
  • Thanksgiving Day & the Friday after Thanksgiving
  • Christmas Day & December 26, 2023


Customer Service Mailing Address

DecisionHealth, an HCPro brand
233 N. Michigan Ave., 21st Floor
Chicago, IL 60601-5809


W-9 Form

Download the W-9 Form here. (PDF file)