25th Annual Private Duty National Conference & Expo

Monday, October 17 – Wednesday, October 19, 2022 | Las Vegas, NV

Generate referrals, grow your business & stay ahead of the competition!

Join us for the largest, national private duty event: DecisionHealth’s 25th Annual Private Duty National Conference & Expo, Oct. 17 – 19, 2022, at Caesars Palace in Las Vegas.

Join hundreds of private duty executives from top performing agencies and hear real-world, first-hand success stories on how to differentiate your company, create quality standards, manage growth and capture market share that lasts into the next decade. This 2½-day conference and expo will cover real-life examples of how private duty home care agencies can recruit, diversity and grow!

Here’s just a sampling of what we have in store for you in 2022:

  • Pre-conference dedicated to recruitment and retention in which you’ll receive best practices to hire, engage, and keep your caregivers
  • Operational strategies for improving and growing your home care company
  • Compliance strategies to stay ahead of changing wage-and-hour, legal, and HR rules
  • A deep dive into how to partner with new payers and programs that are now willing to pay for private duty home care
  • Marketing strategies to take your company to the next level
  • Advice on how to diversify your services and grow your business
  • Best practices on mastering client retention
  • Strategies on how to position your agency as a key partner in value-based care
  • M&A valuations and exit strategies
  • Networking opportunities: Connect with other private duty executives like yourself and shop the exhibit hall for dozens of the latest solutions that can help your agency increase revenue and referrals


Register today and walk away with strategies and ready-to-use tools! Don’t miss out on this must-attend event! We look forward to seeing you there.

25th Annual Private Duty National Conference & Expo

Agenda

Preconference — Monday, October 17, 2022

8:00 a.m. – 9:00 a.m.
Recruitment & Retention Playbook: Best Practices to Hire, Engage, & Keep Your Caregivers
Registration & Continental Breakfast

9:00 a.m. – 10:15 a.m.
Move the Needle on Key Recruitment & Retention Metrics
Todd Austin, President and COO – Home Care Pulse
Uncover the steps in your process and parts of your employee experience that need improvement in order to drive the greatest outcomes especially as caregiver recruitment trends evolve, causing agencies to adapt to the shifting landscape. This session will kick off the pre-conference with a deep dive into the most crucial recruitment and retention metrics your agency needs to track to deliver best practices for improving 90-day turnover rates by recruitment source, hiring ratios, cost per hire, training hours, and employee satisfaction

10:15 a.m. – 10:30 a.m.
Networking & Refreshment Break

10:30 a.m. – 11:45 a.m.
Make a Good First Impression so Candidates Choose You
Jensen Jones, COO – Caregiver Quality Assurance and The Home Care CEO Forum
Make it a no-brainer for job applicants to choose your agency by simplifying the first steps in the application and hiring process. Learn how to use technology and automation to make the first steps easier for both applicants and your staff. Learn how to improve the interview process and how to use behavioral questions that build rapport with your applicants.

11:45 a.m. – 12:45 p.m.
Networking Lunch (provided)

12:45 p.m. – 2:00 p.m.
Create a Culture of Leadership Among Caregivers
Kelly Adams, CEO – vBeyond Home Care
Grow your company and multiply your impact by creating leadership roles within your caregiver teams. Hear how one agency has improved satisfaction among caregivers and clients by teaching, training, and coaching caregivers on how to grow and become the backbone of the organization. During this powerful session, you’ll brainstorm with your peers about how to use intentional caregiver development, proper onboarding, and shared responsibility to take your company to the next level.

Tool: Quick guide to developing leaders

2:10 p.m. – 3:25 p.m.
Keys to Retaining Staff and Fostering Growth Through Dementia Care
Amy Craven, PT, VP and owner - C&V Senior Care Specialists
Katherine Vanderhorst, President and Co-founder – C&V Senior Care Specialists, Inc.
Using case studies, this session will deliver the essential training programs needed to support caregivers in their efforts to help clients with dementia live at the least restrictive level of care, improve quality of life, and delay placement, which will help foster growth in your agency.

Tool: Dementia training caregiver ladder

3:25 p.m. – 3:45 p.m.
Networking & Refreshement Break

3:45 p.m. – 5:00 p.m.
Recruitment and Retention Panel Discussion and Idea Share
Kelly Adams, CEO – Beyond Home Care
Todd Austin, President and COO – Home Care Pulse
Jensen Jones, COO – Caregiver Quality Assurance and The Home Care CEO Forum
How do you reward employees beyond a bonus? What experience outside of healthcare signals a terrific caregiver? What buzzwords must be at the top of an effective ad to recruit caregivers? Get all of your private duty recruitment and retention questions answered from our panel of experts, while also sharing winning ideas for hiring and keeping quality staff.

5:00 p.m. – 6:30 p.m.
Exhibit Hall Grand Opening and Welcome Reception
All conference attendees welcome! Connect with other private duty executives like yourself and shop the exhibit hall for the latest solutions to help grow your agency.


 

Main Conference Day 1 — Tuesday, October 18, 2022

8:00 a.m. – 9:00 a.m.
Registration & Continental Breakfast - Exhibit Hall

9:00 a.m. – 10:15 a.m.
New Payers & Programs Pave Path for Growth
Sheila Davis, CHCE, COS-C, Executive Senior VP – Always Best Care Senior Services
Aging in place has taken on a whole new meaning. New payers that previously were unwilling to pay for private duty home care have shifted their mindset to recognize your value. Medicare Advantage plans continue to add ancillary services to their benefits, with 1,000 plans offering special benefits for the chronically ill in 2022. Get the latest on these benefits and payers, including hospital at home, home infusion therapy, and telehealth, as well as the accompanying regulatory oversight.

10:15 a.m. – 10:45 a.m.
Networking & Refreshment Break - Exhibit Hall

10:45 a.m. – 12:00 p.m.
Legal Q&A: Get Your Wage-and-Hour and Compliance Questions Answered
Eileen Maguire, Attorney and mediator – Gilliland, Maguire & Harper, PC
This is your chance to get all your complicated legal questions answered by a veteran attorney who specializes in home care. Come prepared with questions about legal challenges facing your agency, including rules around sign-on bonuses and overtime rates, scheduling requirements, termination protocols, and more. Plus, learn how to avoid crushing penalties such as the $4.5 million fine the Department of Labor recently gave one agency for misclassifying independent contractors.

12:00 p.m. – 1:15 p.m.
Networking Lunch (provided) – Exhibit Hall

After lunch, you’ll have a choice of two tracks, choose the topic area that best meets your needs.

TRACK A
Marketing Strategies to Take Your Company to the Next Level

1:15 p.m. – 2:15 p.m.
Move Beyond Selling ADLs and Strengthen Partnerships
Michelle Cone, Senior VP – HomeWell Care Services
Increase client acquisition opportunities and thrive in a competitive landscape by specializing your care delivery approach, demonstrating value to referral sources using quality outcome data they can relate to, and creating lasting relationships that benefit all parties. Learn how to find the most impactful data to show how your agency’s areas of focus can help referrers.

Tool: Referral source account mix for sales success

2:15 p.m. – 2:45 p.m.
Networking & Refreshment Break – Exhibit Hall

2:45 p.m. – 3:45 p.m.
Create Your Marketing Blueprint, Adopt Marketing Automations, Increase Profits
Jessica Nobles, Co-Founder and President – Home Care Ops
Clint Nobles, Co-Founder and CEO – Home Care Ops
Earn the honor of being the top-choice provider for referral partners by first determining your “right-fit” clients. During this interactive session, you’ll walk through a marketing blueprint to help identify your desired outcomes, create an action plan, and implement experience-based marketing strategies, such as the Intentional Collaboration Campaigns and Partners-in-Care program. Plus, get tips for capturing leads and referral information through simple automations such as lead generation funnels, and nurture campaigns to cultivate relationships.

Tool: S.M.A.R.T. Marketing Blueprint Template

3:55 p.m. – 4:55 p.m.
Convert Website Visitors Into Clients and Caregivers With UX Design
Kerri Kristoff, Senior Project Manager – Corecubed
Sharla Seidel, Senior Project Manager and Multi-Media Writer – Corecubed

Connect with your target market through a top-notch digital presence. Uncover the key steps to managing your online reputation and growing your business by creating a website design that provides a better user experience, using a strategic online marketing approach, and choosing the right social media platforms. Bonus: Use a proven customer persona tool to identify your ideal clients and create content that appeals to them.

Tool: Customizable customer persona tool

TRACK B
Diversify Your Services, Master Client Retention, Grow the Business

1:15 p.m. – 2:15 p.m.
Leverage QAPI for Optimal Client Care
Candyce Slusher, Owner – Slusher Consulting
Build customer relationships that make your agency the only choice in your market. Learn how to leverage Quality Assurance and Performance Improvement (QAPI) by analyzing quality assurance information and applying improved performance measures to the entire spectrum of service. By doing so, you will not only provide better care, but also foster loyalty among your clients and caregivers.

Tool: Quick guide to QAPI

2:15 p.m. – 2:45 p.m.
Networking & Refreshment Break - Exhibit Hall

2:45 p.m. – 3:45 p.m.
Carefully Construct Client Onboarding, Build Long-Term Relationships
Aishling Dalton Kelly, CECM, CDP, CADDCT, CFRDT, CEO – Aishling Companion Home Care, Inc.
A solid client onboarding process is key to creating long-lasting relationships and ensuring your clients become your best referral sources. Examine some of the key factors that go into successfully bringing new clients on board. Discover the questions that work best to quickly identify customer needs while considering family dynamics and establishing mutual trust and understanding.

Tool: The customer qualifier tool

3:55 p.m. – 4:55 p.m.
Position Your Agency as a Key Partner in Value-Based Care
Guy Tommasi Jr, Managing Director - LIFETIME Care at Home, LLC
Build a more positive client experience by being a key partner and using data to improve your overall quality of care. Learn how to use predictive analytics to mitigate hospitalization risk and support the need for care plan modifications. Also, understand how the integration of social determinants of health impacts “whole-person care” and how data outcomes support your organization’s value proposition to all stakeholders.

Tool: Client evaluation guide


 

Main Conference Day 2 — Wednesday, October 19, 2022

8:00 a.m. – 9:00 a.m.
Continental Breakfast in Exhibit Hall

9:00 a.m. – 10:00 a.m.
Key Operational Strategies for Improving and Growing Your Home Care Company
Clint Nobles, Founder and CEO – Home Care Ops
Learn how to streamline and simplify daily operations and control the flow of choices in your company. Understand how to improve performance and productivity, what tasks you should be doing versus delegating, and which metrics to track to increase efficiencies. Plus, you’ll create your own “chaos funnel” to quickly identify triggers that can disrupt the consistent delivery of service using a three-step evaluator tool. You’ll walk away with clear next steps for overcoming operational overwhelm when you return to your agency.

Tool: Chaos funnel blueprint

10:00 a.m. – 10:30 a.m.
Networking & Refreshment Break – Exhibit Hall Finale

10:30 a.m. – 11:30 a.m.
Change the Culture of Care to Recruit, Engage, and Retain Your Frontline Staff
Brandi Kurtyka, CEO – MissionCare Collective
Build a strong culture of care in your agency to attract new talent. Learn the key pieces to a strong culture that rewards employees, including expanding career paths, providing training beyond the minimum standards, and engaging with your employees to get ahead of burnout and turnover.

11:40 a.m. – 12:40 p.m.
M&A Perspective: Maximize the Value of Your Home Care Agency
Cory Mertz, Managing Partner – Mertz Taggart
Learn the value drivers of a home care business and what you can do right now to improve the value of your business for a future sale. Take a look at how buyers evaluate home care opportunities, including which metrics you should be focusing on. Learn the process for capturing maximum value, including preparing critical agency information, developing a buyer list, creating competition among interested buyers, mitigating risk of renegotiation, and maintaining confidentiality.

Tool: The process for capturing maximum value

12:40 p.m.
Conference adjourns


Agenda subject to change

25th Annual Private Duty National Conference & Expo

Speakers

Kelly Adams Kelly Adams is the founder and CEO of Beyond Home Care, an independent non-medical home care agency, and a Certified Senior Advisor focused on providing adult children with guidance on caring for their aging parents. With a 70% retention rate and a leadership team grown completely from caregivers, Adams is passionate about developing leaders within her organization. As a CEO, she understands the obstacles private home care faces today and speaks on practical and actionable strategies in overcoming them.
Todd Austin Todd Austin is the president and COO of Home Care Pulse and an Idaho-born sales and marketing expert. Austin brings over a decade of experience in sales, marketing, and management to the Home Care Pulse team. A sought-after speaker and innovative thinker in home care, Austin is passionate about delivering resonant messages, growing businesses, and helping others achieve their potential. Before his time at Home Care Pulse, he led teams for both million- and billion-dollar organizations.
Michelle Cone Michelle Cone is senior vice president of training and brand programs for HomeWell Care Services. A healthcare expert and acclaimed innovator, she equips HomeWell Care Services owners to differentiate their agencies with purposeful brand programs and industry-leading training. Cone has led the development of the company’s Signature™ Programs, which enable owners to deliver outstanding value across the care continuum. Some of those programs include Go-HomeWell Post-Medical Care, SureStep Fall Prevention, and the Life Enrichment Activities Program. She also leads the Opening and Training Department for HomeWell’s franchise system. With over 23 years of experience in post-acute care, Cone has worked with many of the top regional healthcare and home care facilities in Texas and some of the best-known agencies nationwide.
Amy Craven Amy Craven, PT, is vice president/owner of C&V Senior Care Specialists, Inc., a doctor of physical therapy, and a certified case manager specializing in geriatric care. For more than 30 years, Dr. Craven has worked in healthcare in both clinical and leadership positions. She has managed and marketed both home health and home care in western New York, serving as an administrator for a national agency. She is dedicated to training and development in dementia/Alzheimer’s and behavioral healthcare, and believes that both professional and family caregivers can benefit from knowledge and improve the quality of life for their clients and loved ones.
Sheila Davis Sheila Davis, CHCE, COS-C, is the executive senior vice president of area operations at Always Best Care Senior Services. Davis has over 34 years of executive leadership experience with solid knowledge of healthcare operations and comprehensive nursing care procedures. She’s committed to regulatory issues to ensure quality of care can be provided to all clients in need regardless of age, race, gender, etc. and firmly believes that providing information to legislative members makes a difference. Davis has recently been appointed to the HCAOA Medical Advisory Council and the NAHC Private Duty Advisory Council.
Jensen Jones Jensen Jones is the COO of Caregiver Quality Assurance and The Home Care CEO Forum. Jones is also the CEO of Jensen Morgan & Jones LLC, which provides facilitation, coaching, and consulting services for home care/home health agencies across the country. He currently works alongside Stephen Tweed facilitating Leading Home Care’s “Strategic Growth” and “Top 10%” Mastermind groups. Jones has led organizations ranging from $3 million to $65 million in annual revenue. He previously served as the president of a multilocation home care agency and enjoys helping others in the industry connect and grow.
Aishling Dalton Kelly Aishling Dalton Kelly, founder and CEO of Aishling Companion Home Care and the Aishling Care Academy, dedicates her life's work to caring for seniors, especially those with dementia. She is passionate about building integrity and high standards in the home care and caregiver training arena. Dalton Kelly holds certifications as a CADDCT (Certified Alzheimer’s Dementia Disease Certified Trainer), a CFRDT (Certified First Responder Dementia Trainer), a CECM (Certified Elder Care Manager), a CMDCP (Certified Montessori Dementia Care Professional), a CDP (Certified Dementia Practitioner), and an Ageless Grace Certified Educator. She has been a board member of the Home Care Association of America since 2013 and currently serves as the vice president of the Illinois chapter.
Kerri Kristoff Kerri Kristoff is the senior project manager at corecubed and helps to bring the right people together at the right time to help clients communicate the right message. Kristoff has worked in various healthcare settings for more than 20 years and is a childbirth educator in addition to working for corecubed. The work she does in these seemingly opposite fields has given her an immense appreciation for the importance of starting and finishing life strong with dignity, care, and choice.
Brandi Kurtyka Brandi Kurtyka, founder and CEO of MissionCare Collective, is a national speaker on healthcare recruitment, retention, and motivation. Co-founder of myCNAjobs and CoachUp Care, Kurtyka’s team manages the largest caregiver community in the nation and has spent the past decade in the trenches serving the industry. Based in St. Petersburg, Florida, Kurtyka’s mission is to change the culture of care and to bring meaning and purpose to care careers. She imagines a world where care workers are more inspired and patients get the care they need.
Eileen Maguire Eileen Maguire, attorney and mediator at Gilliland, Maguire & Harper, PC, has been practicing law for more than 20 years. Maguire’s primary areas of practice are wage and hour and employment, representing home care, home health agencies, hospices, and private providers for individuals with disabilities. She is a frequent speaker and author on wage-and-hour and employment topics for state and national trade associations. She co-authored and recently updated Federal Wage and Hour for Home Care and Federal Wage and Hour for Private Providers – ANCOR Edition 2022.
Cory Mertz Cory Mertz, M&AMI, is a managing partner of Mertz Taggart, a healthcare services M&A firm that specializes in home care, home health, and hospice. Mertz’s home care M&A career began in 2006. Since then, he and the team at Mertz Taggart have helped nearly 100 home care agency owners realize their exit planning goals. Mertz has spoken at several conferences over the years on topics ranging from maximizing value for your company to the processes and pitfalls of selling a healthcare company.
Clint Nobles Clint Nobles is the founder and CEO of Home Care Ops. Known as the operational methodologist of home care, Nobles uses his 20+ years of experience in business and leadership development to position owners and operators to grow and scale their agencies while reducing their daily-ops footprint. He and Jessica Nobles, his wife and business partner, have created one of the largest home care owner networks in the industry. Through their coaching program and master classes, they have inspired thousands of home care owners to use simple, repeatable systems to reduce their workload, increase their revenue, and get their life back.
Jessica Nobles Jessica Nobles is the co-founder of Home Care Ops. With over a decade of private duty home care leadership experience and knowledge, Nobles has worked her way up through every position including caregiver, operations coordinator, franchise developer, and multimillion-dollar, multistate independent agency owner. She empowers home care owners to take control of their business and get their life back by teaching them the action steps for building a team that reduces their workload, creating streamlined systems that scale, and increasing profits through strategic marketing tactics. She and Clint Nobles, her husband and business partner, have created one of the largest networks of home care owners.
Sharla Siedel Sharla Seidel serves as content architect and senior project manager for Corecubed. She writes content for blogs, websites, presentations and more. As a long-time non-profit professional, Sharla has worked for several regional and national health organizations, including an adult day care. She understands the power of telling a compelling story and the importance of knowing your audience. She has seen firsthand the important role home care agencies and hospice play in communities and has deep respect for family caregivers.
Candyce Slusher Candyce Slusher, owner of Slusher Consulting, is a home care consultant specializing in non-medical/private duty/PAS agency operations and compliance. Slusher’s mission is “guiding with integrity, instilling confidence and peace of mind, and helping home care agencies provide quality service.” As a home care consultant, her primary goal is to help agency owners grow into their absolute potential while providing the highest-quality care to clients. Through creating a culture of exemplary customer service and accountability, ensuring regulatory compliance, and simplifying workflow systems, she works to establish work-life balance and optimal quality of life for agency owners and their clients.
Guy Tommasi Jr. Guy Tommasi Jr., BS, MS, is the managing director for LIFETIME Care at Home, LLC, a non-medical home care provider in Guilford, Connecticut. Tommasi’s 40+ years of experience span the field of hospital, home health, and home care systems. His leadership has enabled LIFETIME Care at Home to grow in exciting ways. He started collecting and presenting measurable data outcomes in 2016 as a competitive differentiator. The results of this data continue to underpin their value proposition statement of being a supportive partner to all stakeholders. Tommasi’s agency was the first non-medical provider in Connecticut to incorporate the quadruple aim (better outcomes, improved client satisfaction, improved caregiver well-being, and lower cost) as part of their value-based care initiative. This data has also improved their bottom line, realizing double-digit returns during the last five fiscal years.
Katherine Vanderhorst Katherine Vanderhorst is president and co-founder of C&V Senior Care Specialists, Inc., a board-certified psychiatric nurse with 30+ years of clinical experience in behavioral healthcare and Alzheimer’s care, and a certified care manager. Vanderhorst has been working in home care and home health since 1995 and published two studies on the effectiveness of behavioral health home care. In her 15 years with a national home care provider, she developed behavioral health home care programs for seniors, adults, and children as well as Alzheimer’s and related dementia programs. She is deeply passionate about enabling the highest-level and least restrictive care for elderly patients with mental health and cognitive issues.

25th Annual Private Duty National Conference & Expo

Location

Caesars Palace Las Vegas
3570 Las Vegas Boulevard, South
Las Vegas, NV 89109

  • Room rate: $170 + $35 resort fee/night
  • Hotel cut-off date: Monday, September 26, 2022. Hotel rooms may sell out earlier than the cut-off date, so book early!
  • Reservation Center: 1-866-227-5944 and reference DecisionHealth Private Duty
  • Reservations URL: https://book.passkey.com/gt/218387276?gtid=dd38906c4b224a7aa415de9cb1c0248f
  • Hotel website: https://www.caesars.com/caesars-palace
  • Simplify Compliance/DecisionHealth has no affiliation with any third-party companies or travel assistance providers. Rooms should be booked directly with the event hotel using the official information provided on the website and in the brochure.
  • Parking: Self-Parking $18-$23/per day

Simplify Compliance/DecisionHealth has no affiliation with any third-party companies or travel assistance providers. Rooms should be booked directly with the event hotel using the official information provided, reservations will be taken on space and rate availability.

25th Annual Private Duty National Conference & Expo

Pricing

Purchase the Pre-Conference + Main Conference before August 12, 2022, and save up to $249!

Retail price: $999.00

Early bird price: $899.00 — Extended to August 12

Pre-Conference: $599.00

Pre-Conference + Main Conference (combo): $1,499.00

Early bird pricing (combo): $1,349.00 — Extended to August 12


Group pricing is as follows:

  • 4-10 attendees = each attendee receives 10% discount off retail price
  • 11-15 attendees = each attendee receives 15% discount off retail price
  • 16-20 attendees = each attendee receives 20% discount off retail price
  • 21 or more attendees = each attendees receive 25% discount off retail price


Contact John Prentice or Megan Ireland at 1-855-225-5341 x4005 or email us at HCEvents@hcpro.com.

25th Annual Private Duty National Conference & Expo

Sponsors/Exhibitors

Private duty is the fastest growing segment of home care in America and our attendees need your tools and services!
Consider becoming a Sponsor!

25th Annual Private Duty National Conference & Expo

Health & Safety

Simplify Compliance and DecisionHealth places the highest priority on the safety of our guests.

Simplify Compliance and DecisionHealth will continue to monitor the COVID-19 environment and the recommended guidelines and will communicate adjustments to the onsite policies and procedures as we approach the live event date.

25th Annual Private Duty National Conference & Expo

Product Code: PDN10182022--

Quick Overview

Join hundreds of private duty executives from top-performing agencies and hear real-world, first-hand success stories on how to differentiate your company, create quality standards, manage growth, and capture market share that lasts into the next decade.

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To: $1,498.00

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Main Conference - (Save $100) Early Bird extended until AUGUST 12!   +$899.00

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Event Cancellation & Related Policies
By registering for this event, you agree to the terms outlined here concerning cancellations, refunds, and your on-site experience. 

25th Annual Private Duty National Conference & Expo