Customer Service

Hours: Monday – Friday, 8:00 a.m. – 5:00 p.m. Central Standard Time
Toll-free: 1-800-650-6787
Email: customerservice@hcpro.com

Holidays:  Our offices will be closed on these holidays

• New Year’s Day, Observed January 2, 2023
• Good Friday, April 7
• Memorial Day
• Independence Day (July 3rd & 4^th)
• Labor Day
• Thanksgiving Day & the Friday after Thanksgiving
• Christmas Day & December 26, 2023

Customer Service Mailing Address

DecisionHealth, a division of HCPro LLC
233 N. Michigan Ave., 21st Floor
Chicago, IL 60601-5809

W-9 Form

Download the W-9 Form here. (PDF file)