Contact

Our Guarantee

H3.Group (DecisionHealth) Products

We offer a worry free shopping experience.  H3.Group (DecisionHealth) print and DVD products are fully guaranteed. If you are dissatisfied with a product for any reason, you may receive a full refund or credit by returning the item in resalable condition within 30 days to:

H&H Fulfillment
854 North Prince St.
Lancaster, PA 17603

If you have any questions or concerns about making returns, please contact our Customer Service Department


Online Courses

Online courses are fully guaranteed during your access period*. Once you have completed a course, and if you have questions or are dissatisfied with that online course, please contact our Customer Service Department.

* Access periods vary.  Please see individual product terms for details.


Downloaded Digital Products

Downloaded digital products are not eligible for refunds.

Live Events

Due to the nature of live events – need for advance purchases and limited seating - full refunds are not offered. However, we do offer the following:

  • Cancellations received 30 days or more prior to the event are eligible for a credit or refund, less a $250 cancellation fee. The credit will be valid for up to 90 days from date of cancellation.
  • Cancellations made 30 to 10 days prior to the event are not eligible for refunds but are eligible for payment transfer (credit) to another H3.Group (DecisionHealth) event, less a $250 cancellation fee. The credit will be valid for up to 90 days from date of cancellation.
  • Participant(s) who cancel less than 10 days prior to the event will be considered "no shows" and will not be eligible for refunds/credits.
  • Participant(s) who do not cancel and do not attend are liable for the full registration fee.

Other Policies

H3.Group reserves the right to cancel or reschedule programs and to close registration when programs are sold out. For these reasons, registrants are advised against purchasing non-refundable airline tickets. Should an event be postponed or cancelled, your registration fee will not be refunded but will automatically be applied to the rescheduled event or a future H3.Group (DecisionHealth) event.

By registering for H3.Group (DecisionHealth) event you are agreeing to the following terms:
I agree not to copy or permit to be copied, in any form or format, without the express written permission of H3.Group (DecisionHealth), any of the contents of the event materials or attendee profiles. I also agree not to use the event contents for any commercial, marketing, promotional, or political purposes. No solicitation is permitted by anyone except by exhibitors within the confinement of their booth.

I understand that I am prohibited from recording any educational session content unless I have obtained written permission in advance from H3.Group (DecisionHealth), including the use of recording on social media feeds.

You are providing permission to receive emails, mailings and faxes related to the H3.Group (DecisionHealth) event.

For security reasons, badge swapping is not permitted. Anyone found wearing a badge that does not match his/her identification will be evicted from the event without a refund. In addition, the badge/name will be cancelled.

Event Participants are expected to behave responsibly and to treat each other - and treat the community - with respect, kindness, and compassion. H3.Group (DecisionHealth) reserves the right, without refund, to revoke the credentials of participants whose conduct is deemed inappropriate, disorderly, or offensive by H3.Group (DecisionHealth), affiliated third parties or the local authorities.

H3.Group has a weapons-free policy. Attending Participants are prohibited from carrying weapons of any kind, including concealed or displayed firearms. Participants are not permitted to bring weapons onto the premises of any H3.Group (DecisionHealth) events. H3.Group (DecisionHealth) reserves the right, in its sole discretion, without refund, to deactivate and/or revoke the credentials of participants who violate this weapons-free policy. Participant agrees that this policy is in force, and agrees to comply with the policy, regardless of whether signs prohibiting weapons are posted at the premises of any official H3.Group (DecisionHealth) event.

I agree to all the terms and conditions set forth above, including the use of photographic images. Noncompliance will result in registration cancellation without refund. H3.Group (DecisionHealth) reserves the right to expel anyone in violation of these policies from the event.


Customer Service Department

Representatives are available Monday - Friday 8:00 am to 5:00 pm CST. Please call us at 1-855-CALL-DH1 (1-855-225-5341) or email customer@decisionhealth.com.  We answer e-mail requests received during business hours the same day and all e-mail requests within two business days.

Thank you for your business.  We look forward to making your experience with H3.Group (DecisionHealth) exceptional!